Shipping policy

1. Delivery Areas

We deliver our products to the following geographic areas:

National : All regions and provinces of Canada.

2. Delivery Times

Your order will take 2-4 business days to process, and delivery will take 2-3 weeks.

3. Delivery Charges

Standard Delivery : Free.

4. Order Tracking

A tracking number will be provided for each order, allowing customers to track the status of their delivery in real time on our website or via our mobile app.

5. Free Shipping Policy

We offer free shipping on all orders, with no minimum purchase.

6. Delivery Process

• Order Confirmation : A confirmation email will be sent after the order has been validated.
• Order Preparation : Orders are prepared within 24 to 48 hours after confirmation.
• Order Dispatch : An email containing the shipping details and tracking number will be sent to you as soon as the order leaves our warehouse.

7. Delivery Problems

• Delay in Delivery : In the event of a delay, we will promptly inform the customer and offer a discount voucher for a future purchase as compensation.
• Lost Package : If a package is declared lost, we will resend it at no extra cost to the customer or issue a full refund.
• Damaged Package : If a package is received damaged , the customer must contact us within 48 hours at info@boutiquelingerieetaccesoiresannie.com with photos of the package and damaged items. We will then arrange a replacement or refund.

8. Contact and Assistance

For any questions or assistance regarding delivery, please contact us:

• Email : info@boutiquelingerieetaccesoiresannie.com
• Online Chat : Available on our website.