Shipping Policy

Our Shipping Policy is as follows:

1. Delivery Areas

We deliver our products to the following geographical areas:

National : All regions and provinces of Canada.

2. Delivery Times

Your order will be processed within 1 to 3 business days, and then delivery will take place within 14 business days.

3. Shipping Costs

Standard Delivery : Free.

4. Order Tracking

A tracking number will be provided for each order, allowing customers to track the status of their delivery in real time on our website or via our mobile application.

5. Free Shipping Policy

We offer free shipping on all orders, with no minimum purchase required.

6. Delivery Process

• Order Confirmation : A confirmation email will be sent after the order is validated.
• Order Preparation : Orders are prepared within 24 to 48 hours after confirmation.
• Order Shipping : An email containing shipping details and the tracking number will be sent to you as soon as the order leaves our warehouse.

7. Delivery Problems

• Delivery Delay : In case of a delay, we will promptly inform the customer and offer a discount voucher for a future purchase as compensation.
• Lost Package : If a package is declared lost, we will send a replacement at no additional cost to the customer or issue a full refund.
• Damaged Package : If a package is received damaged, the customer must contact us within 48 hours at info@boutiquelingerieetaccesoiresannie.com with photos of the package and damaged items. We will then arrange a replacement or refund.

8. Contact and Support

For any questions or assistance regarding delivery, please contact us:

• Email : info@boutiquelingerieetaccesoiresannie.com
• Online Chat : Available on our website.